Kevin Clear

About Me

Hello! My name is Kevin Clear, and welcome to my website. I was born and raised in Miami, Florida, and earned my B.S. in Information Technology from Florida International University in 2017. With a strong foundation in IT and a passion for technology, I have since built a diverse skill set that includes Apple Business Manager, Google Workspace Administration, System Administration, Software Engineering, DevOps Engineering, and more.

After graduating, I worked at Google for two years as part of their IT Residency Program, followed by roles as an IT Generalist at Calico Life Sciences and a Technical Solutions Engineer and Site Reliability Engineer back at Google. In these positions, I gained extensive experience in troubleshooting, automation, security, and large-scale systems design, contributing to the success of both internal teams and external customers.

Currently, I am working a contract as a Production Support Engineer role at Apple, where I assist both external clients and internal employees with their technical issues. I remain open to new opportunities and am excited to leverage my skills and experience to make a positive impact in my next role. If you are looking for a dedicated and versatile IT professional, I would love to connect and explore how I can contribute to your organization's success.

  • Age 28
  • e-mail contact@kevinclear.com
  • Phone (305) 979-0568
  • Current Residence Austin, Texas, 78735, United States of America
  • Relocation History South Florida, North California, Central Texas

What I Do

Technical Support

World class, hands-on, executive level troubleshooting and technical experience with a wide spectrum of hardware and software configurations. Provisioned, monitored, and supported on-premise and cloud-based high performance computing projects including configuring clusters, authentication, storage, and virtual machines.

Global Scale

Supported all Google employees across the globe on a variety of issues on all corporate platforms including ChromeOS, macOS, Windows, Linux, Android, and iOS operating systems. Provided support through multiple channels: in-person, tickets, telephone line, and remote video-chat support sessions.

Education

Graduated at Florida International University with a Bachelor's of Science in Information Technology in 2017. Continued my learning in the field by attending the Ultimate Go course and obtaining certifications with Google, Apple, and Kaseya.

Cross-Team Collaboration

Co-operated across multiple development teams within SRE that lead to creating new internal processes and supporting documentation. Designed and published projects that were published into production to increase overall reliability of Gmail services when performing bulk actions and assisted with facilitation of fault-injection testing across all service teams at Google.

Testimonials

Employers

Fun Facts

Happy Clients

8,500+

IT Working Hours

19,560+

Awards Won

18

Résumé

Education

2017
Florida International University

B.S. in Information Technology

The School of Computing and Information Sciences was formed in 1987 from the former Department of Mathematical Sciences.

2012
South Miami Senior High

Graphic Design

Graduated as Cum Laude with a specialization in Graphic Design and Illustration.

Experience

2022 - 2023
Google

Site Reliability Engineer

Submitted over 600+ lines to production of Golang, server configs, and documentation. Responsible for backend design, service implementation, and code changes introducing compatibility of a new RPC service in a sister-team’s codebase.

2021 - 2022
Google

Technical Solutions Engineer

Managed the Google Workspace customer issues through effective diagnosis and resolution. Worked with multiple Product, Engineering, and SRE teams to find ways to improve the supportability and drive high-quality production.

2020 - 2021
Calico Life Sciences

IT Generalist

Assisted CEO Arthur D. Levinson with personal conference room setup, All-Hands operations, and provided live support during VIP video calls. Managed 400+ macOS and iOS company devices. Pushed policies, MDM configuration profiles, and Python automation scripts. Responsible for design and implementation of company-wide rollouts of macOS Big Sur and Google Chrome Enterprise. Utilized GCP to build a secure, open-source web application to upgrade existing spreadsheet-based inventory system. Provisioned, monitored, and supported Calico’s on-premises and cloud-based high performance computing clusters, storage, virtual machines, and projects.

2018 - 2020
Google

IT Resident

IT Residents are the go-to people for Googlers' computer hardware and software needs. Provided frontline user support for all of Google's internal tools and technologies to the global workforce via tickets, chat, e-mail, telephones, and remote video support sessions.

2015 - 2018
Geek Squad

Advanced Repair Agent

Performed remote diagnostics, ordered parts, and documented repairs of wide variety of electronic devices. Performed hardware repairs on laptops, desktops, and all Apple mobile devices. Provided software services such as operating system reinstallations, virus removals, tune-ups, e-mail configuration, and data backups.

Technical Skills

Executive VIP Support

95%

Jamf Pro / MDM

85%

Scripting

80%

Web + Graphic Design

90%

Coding Skills

Go Programming Language

90%

Python

80%

HTML/CSS

90%

JavaScript

80%

PHP

80%

Java

75%

Knowledges

  • Apple Business Manager
  • Jamf Pro
  • Digital Design
  • System Administration
  • Time Management
  • Communication
  • Problem-Solving
  • WFH
  • Flexibility

Certificates

Google Cloud Professional Collaboration Engineer

March 2022-March 2024

Google Workspace Administration Specialization

January 2022

Apple iOS Certified

Credential ID: 290450174
October 2015

Portfolio

SoundCloud Audio

SoundCloud Audio

SoundCloud
Media Project 2

Detailed Project 2

Detailed
Vimeo Video 1

Vimeo Video 1

Vimeo Videos
Media Project 1

Detailed Project 1

Detailed
Mockup Design 1

Mockup Design 1

Mockups
YouTube Video 1

YouTube Video 1

YouTube Videos

Contact

Austin, Texas

(305) 979-0568

contact@kevinclear.com

Freelance Available

How Can I Help You?